Delivery and payment information

When buying glasses, sunglasses or contact lenses online, you want to pay using your preferred payment method and receive your parcel as soon as possible.

That's why Lentiamo's team of experts pulls out all the stops to make your shopping experience easier and safer than ever.

Discover various payment options available for your purchases on our website. You can conveniently use major international credit or debit cards such as VISA, Visa Electron, Mastercard, Maestro, American Express etc.

If you prefer alternative payment methods, we also offer PayPal, Apple Pay, and Klarna.

In most cases, we will send your parcel on the day you place your order. You will see the estimated shipping date after you have selected the parameters of the desired product. This allows you to easily forecast the arrival of your parcel.

Should you encounter any challenges during the payment process, our dedicated customer service team is here to assist you. Feel free to reach out for prompt support in resolving any issues.

Find all further information about our delivery and payment methods here. Happy shopping!

DELIVERY INFORMATION
Delivery method	Price	Delivery time
Royal Mail	£ 2.90 Free For orders above £57 and all Lentiamo eyewear	2 – 3 working days

Please note that due to increased demand during Black Friday, delivery times may be extended. Thank you for your understanding.

Show international delivery prices

Please note that Royal Mail 2nd Class delivery is not a 'signed-for' service, therefore make sure your address is complete and physically accessible by Royal Mail before choosing this option; postmen often leave a missed delivery note otherwise. When making an order and choosing Royal Mail (2nd Class), the order should be placed before 12:45. For orders placed after 12:45 pm, add a business day to the estimated delivery time.

In keeping with our environmental policy, we aim to keep packaging to a minimum. This means we avoid splitting orders, and will only dispatch products when the entirety of the order is ready.

We provide free shipping for all Lentiamo Collection eyewear​​​​​!

ATTENTION! We are not responsible for delays caused by the Royal Mail or suppliers. Do not hesitate to contact us, we are always glad to help you and find the best solution.

Please note that for the moment we do NOT deliver to the Canary Islands, Isle of Man, Faroe Islands, and the Channel Islands. We also do not provide international delivery to the United States. 

We are sorry to inform you that there might be a slight delay with the delivery due to customs clearance. It can prolong the delivery by 4-5 working days. We apologize for the inconvenience.

Payment information

At Lentiamo, you can choose to securely pay for your order with a credit card, debit card, PayPal or through Klarna.

Credit or debit card

In the case of paying by credit card, after completing the order, you will be directed to the standard payment gateway with 3D Secure VISA / MC, where you will be asked to enter your card details. Payment information will be entered directly into the secure payment system; the data transfer from your computer will be protected by an encryption algorithm that guarantees security (encryption). The system will ask you to enter the following data :

• Credit Card Number
• credit card expiration date
• CVV2/CVC2 – the last three digits after the signature strip on your credit card
• a security code which, if provided by your bank, will be sent to you via SMS

PayPal

 

If you use PayPal's online payment gateway, money will be transferred immediately from your PayPal account to ours.

Apple Pay

Apply Pay is only available using the Safari browser. If you choose this payment method, don't forget to check that the address stored on your app is correct and up-to-date. Our system will automatically extract your address from Apple Pay to determine where to deliver your order.

Klarna

Paying by Klarna is ideal if you want to order today, but pay later. Invoices are sent the moment we dispatch your order. From then, you have 30 days to pay your invoice. If you choose to pay through Klarna, Klarna's terms of payment apply. When paying through Klarna, it is recommended to state the registration address as the delivery address to ensure that Klarna accepts the purchase, and the accounting address as the invoice address, as Klarna provides assistance in cases where the package is misplaced during delivery.
 

Klarna offers three payment methods:

• Pay in 3 instalments without interest: Klarna allows you to split the amount of your purchase into 3 monthly instalments without interest. The first instalment will be debited as soon as the shipment starts, the second and third after 30 and 60 days respectively.
• Pay later without interest: no advance payment is required. The full amount will be charged to your card, linked to your Klarna account, 30 days after your order has been shipped.
• Pay now. Fast and secure: You can save your bank and credit card details on Klarna, so you can pay for your order immediately and automatically. Without interest or commission.
  
  Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

Invoicing

We care about the environment and work as sustainably as possible.
To reduce paper waste, we send invoices via email attachment, rather than in print. If you need a paper copy of your invoice, please print out your PDF attachment, or just let us know.

 

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